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Privacy Policy

01665 478069

Privacy Policy

Last Updated: 26 August 2026

Cyberax (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you visit our website (cyberax.co.uk) or use our IT and cybersecurity services, in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are (Data Controller)

Cyberax is an IT and cybersecurity support provider based in Northumberland, United Kingdom.

  • Business Name: Cyberax
  • Lead Contact: Dave Gearing
  • Email: hello@cyberax.co.uk
  • Phone: 01665 478069
  • Location: Northumberland, UK

2. Information We Collect

We may collect and process the following information:

  • Contact Information: Name, email address, phone number, and business name when you submit our contact form, email us, or call us.
  • Service & Support Data: Information provided during IT audits, support requests, or ongoing managed service agreements (e.g., system details, business email domains).
  • Technical & Usage Data: IP address, browser type, operating system, and general website interaction data collected automatically via essential cookies or basic analytics.

3. Lawful Basis for Processing

Under UK GDPR, we only process your personal data where we have a valid lawful basis:

  • Performance of a Contract: To provide IT support, system audits, and managed services requested by you.
  • Legitimate Interests: To respond directly to sales enquiries, provide quotes, maintain network security, and manage our business relationships.
  • Legal Obligation: To comply with standard UK accounting, tax, and legal requirements.
  • Consent: Where you have explicitly opted in to receive updates or non-essential cookies.

4. How We Use Your Information

We use the information we collect to:

  • Respond to enquiries submitted through our contact forms or email.
  • Deliver on-site, remote, and managed IT services.
  • Provide invoices, service updates, and support documentation.
  • Maintain the security, performance, and functionality of our website.

We do not sell, rent, or trade your personal data to third parties for marketing purposes.

5. Data Sharing and Third Parties

We may share your data only with trusted third-party service providers who assist us in operating our business under strict data confidentiality agreements:

  • Secure cloud hosting and email service providers (e.g., Microsoft 365).
  • Remote monitoring and management (RMM) platforms used to deliver client IT support.
  • Professional advisers (such as accountants or legal counsel) where required by law.

6. Data Retention and Security

  • We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or to satisfy legal and accounting requirements.
  • Enquiry messages from non-clients are periodically deleted after 12 months.
  • We apply appropriate technical and organisational security measures (including encryption, secure access controls, and regular patch management) to protect your data against unauthorised access, alteration, or loss.

7. Your Legal Rights

Under UK data protection laws, you have the following rights regarding your personal information:

  • Right of Access: You can request a copy of the personal data we hold about you.
  • Right to Rectification: You can ask us to correct inaccurate or incomplete data.
  • Right to Erasure: You can ask us to delete your personal data where there is no lawful reason for us to retain it.
  • Right to Restrict or Object to Processing: You can object to or limit how we process your information.
  • Right to Data Portability: You can request the transfer of your data to another service provider.

To exercise any of these rights, please email us at hello@cyberax.co.uk.

8. Cookies

Our website uses essential cookies required for the site to function properly and may use basic performance cookies to understand site traffic. You can adjust your browser settings to block or notify you about cookies, though some parts of the site may not function as intended.

9. How to Complain

If you have any concerns about our use of your personal data, you can contact us directly at hello@cyberax.co.uk.

You also have the right to lodge a complaint with the UK supervisory authority:

Information Commissioner’s Office (ICO)